faq general

FAQ general
General | Illustration & Pattern | Graphic design | Ready-made logo | Baby Cards

WHAT CAN YOU DO FOR ME?
The short answer is that I can help realize your idea(s). But just a few examples: illustrations, (children’s) books, birth announcements, greeting cards, logo & identities and so on.

DO YOU STILL EDIT PHOTOS?
Sorry, but no.

I WOULD LIKE TO HIRE YOU, WHAT ARE YOUR PRICES?
This depends on who you are, what you need, what it’s going to be used for and how much work it is to create. Have a look at the pricelist to get a general idea and feel free to send me and email for a quote.

I CHANGED MY MIND AND I WANT SOMETHING DIFFERENT, IS THAT OK?
If we’ve already been working together and I’ve created something for you, it’s ok to have a new idea, but you will have to pay for the design you don’t want to use: I’ve put time in to create it.

ARE THE DESIGNS ONLY FOR BUSINESS USE?
No, of course not! You can use it for you business, a personal project or if you feel like it, turn it into wallpaper. After you’ve bought the design, you can do you like.*

I'M SO HAPPY WITH THE SKETCHES, CAN I START USING THEM RIGHT AWAY?
I wouldn't recommend that. The sketches are low quality and include my ©. You will receive high quality files after payment, these are better.

WHAT DO YOU DO WITH MY INFORMATION?
I respect your privacy. The personal information you provide is highly confidential. This information will only be used to for our collaboration and under no circumstances shared with third parties without your explicit permission (for example your address when ordering printed matter).

WHAT ABOUT THE COPYRIGHT?
This stays with me. But I’m giving you (exclusive) permission to use the design. This means I will not resell it or use it for something else. It is possible to transfer the copyright, but this will cost extra.

ARE ALL DESIGNS ONE OF A KIND?
When I create something for you I will not use it for something else. But do keep in mind I have my style and draw in a things in a certain way, so there might be similarities.

I’M NOT SATISFIED WITH THE DESIGN, CAN I GET A REFUND?
That’s really a shame, but I can’t do that. I can’t check if you’ve used for something and you’ve given you final approval, so I can’t give refunds. Contact me and we could look at it together to see if we can’t make it better, but this will cost extra.

I HAVE NO IDEA WHAT TO DO WITH THE FILES, CAN YOU HELP ME?
Of course. If you have questions, you can always contact me. But you could also try to Google your question, for example “How to upload a picture on Facebook” or “How to make an image smaller in Photoshop?”. There are lots of tutorials online.

THE PRINTERS SAY THE FILES ARE WRONG, CAN YOU CORRECT THEM FOR ME?
If you’ve told me what printer you’re going to use, I should have supplied you the correct file. But I’m only human, so mistakes can be made, so yes of course, I will correct it, just send me an email.

HOW DO I PAY?
After you’ve given you final approval, you will receive an invoice from me, you can find my bank account number on there. You can use this to transfer the money (don’t forget to mention the invoice number). But it’s also possible to pay via Paypal. If you would like this, let me know and I will put the necessary information on the invoice.

WHAT ABOUT THE TAXES?
This depends on where you live and how you file your taxes. I normally charge 21% VAT, as is required in the Netherlands

WHY DON'T YOU DO CONSULTATION BY PHONE?
Because my work hours are very irregular. It doesn't happen often that I actually work from 9 to 5. I also just prefer email. We both take a minute to think about what we want to say and if necessary, we can read back.

WE RUN A PRINT ON DEMAND WEBSITE AND THINK YOUR DESIGNS WOULD BE A GREAT FIT, CAN WE CONTACT YOU?
Sure! I’m always up for fun collaborations, feel free to send me an email.



FAQ about me
I often get questions about how I work, what my inspiration is, etcetera. So here are a bunch of answers. Can't find the one you're looking for? Feel free to send me a message! I'm a big believer of being part of the 'sharing community', so if possible, I'll share. These answers are mostly personal, but if you want to know more about running a webshop or designing, you can also look at all the blogposts I wrote with tips here.

WHAT DOES ANKEPANKE STAND FOR?
My first name is Anke and my sister used to say 'anke, panke, stanke' to me (translation: anke, panke, you smell). When I decided to start with ankepanke and I registered with the Chamber of Commerce I had to come up with a name and this came to mind. I decided to leave the 'stanke' out ;)

WHAT COMPUTER DO YOU HAVE?
I was lucky, I grew up with Mac's. The 'downside' is that I really can't work wit PC's. Which one is better is, is personal. I think depends on what you're used to. All creative programs are available for both PC and Mac and exchanging files is not a problem anymore. But to be honest, I'm not really objective, I ♥ my Mac. I have an iMac with a 27" screen (which is great, because I also use it as a television). Sometimes I'd love to get a Mac Pro, because my computer sometimes has trouble dealing with heavy files, but I just don't have the budget.

MOUSE OR TABLET?
I have great respect for people who can draw with a mouse! I can't. But luckily I've had a Bamboo Wacom A5 tablet for years, I don't even use my mouse anymore (not even for normal browsing on the internet)! Someday I'd like to get a Cintiq (tablet that also shows the screen), but for now I'm really happy with my Wacom.

WHAT PROGRAMS DO YOU USE?
It depends on what I'm doing, but my all-time favorite is Adobe Illustrator. I love that vector files can be sized as large or small as you like, without it losing quality (as opposed to pixels). I edit pictures and use texture-effect in Adobe Photoshop and graphic design (like creating a flyer, combining images with text) in Adobe InDesign.

Buying programs can be quite an investment, but I use the alternative Adobe offers: Creative Cloud. This is a sort of subscription where you choose a package and you buy the latest versions of the programs for an X amount per month. Eventually it's probably more expensive, but the big advantage is that you always have the latest versions, so you never have to buy new ones (so maybe it's not more expensive in the end?). It depends on what programs you use (most), but I have the business package, this is €49,99 p/m and I believe has all apps included.

Other programs I regularly use:
- Adobe Acrobat (edit PDF files)
- Pages (so much better than Word!!)
- Type 3.2 (create fonts, you can buy it here)

WHAT IS YOUR PROCESS?
It varies, sometimes I start with pen and paper, but often right away on the computer. At the Art Academy they told you always starts with a concept, but my designs aren't necessarily have deep (just making 'fun stuff'), so if you do, great! But I rarely do.

WHERE DO YOU GET YOUR INSPIRATION FROM?
That's different every time, I always keep my eyes open (I don't really have a choice in the matter, this happens automatically), so it's often something I see, but sometimes my brain makes a connection between 2 things and that's how something grows. What also regularly happens is that I want to create my own version of something, that's how the girlfriend cards were created. Or I see something 'missing' in the market, so I create it. That's how I thought of the friendsbook for grownups.

What also really works well when you're not inspired, is just to start drawing. Don't think, just put pen to paper. There's gonna be a lot of crêpe, but don't get discouraged by that. It's has happend quite often that I accidentally created something I liked like that.

WHAT DO YOU USE TO DOODLE?
Sometimes I start with pencil (if I'm not sure about the shape, or it's the first time drawing that subject), but usually I immediately start with pen. My all-time favorite is the Pilot Fineliner. This created nice black lines and dries quickly (so no smudging). I do have to add that when I start with a new pen, I first cut off the tips I immediately get a nice thick line.

I've had several sketchbooks over the years, but the one I'm using now I like very much: Moleskine Plain Notebook XL Softcover. It's not to big or small, had a flexible cover and the paper is soft and not bright white. The only downside is that the fineliner bleeds too much through the paper, so I can use both sides (without it being annoying or still allowing to be scanned), but I can live with that. If it's not important, I'll use both sides, it it is, I'll 'waste' a page-side.

Can’t find an answer to your question? Send me an email.

* Note! The copyright stays with me, so you can't do EVERYTHING with it. For example you can't change or sell it without my permission.